We are looking for someone who can help us organise monthly community dinners featuring three course meals from around the globe to enable the charity to engage with and attract donors. To help with running the dinner on the day with tasks including welcoming the guests, serving food and drinks, take payments, setting up and clearing, etc. Someone who can work as part of a team to plan and organise other events and fundraisers throughout the year, for example refugee week. Assist with applying for funds for events including securing raffle prizes, donations of ingredients, material needed, musicians and entertainment, etc. To also work with the marketing team, providing details of upcoming events for promotion; take pictures and quotes at the event. Main duties will include: Prior experience of events planning and organisation A passion and keenness to engage in community-based work to support refugees and serve the local community Good organisation skills including: effective time management, punctuality and delegation of tasks. A flexible and proactive attitude to working Good responsiveness to emails/ text/ whatsapp Practical skills to help prepare and set-up the café for events Able to work well in a team and communicate effectively with the rest of the staff and visitors of the cafe A willingness to learn new skills Desirable: Prior experience working with refugees, people seeking asylum or other vulnerable groups Prior experience of involvement in charity fundraising events
Work closely with the Founder and Cafe Manager to lead the operations team involved with opening the café. Action planning, piloting and market research Customer development Developing networks in the hospitality sector to provide opportunities for Plateful Café clients to seek experience and positions after the training programme Plan opportunities to diversify and capacity build Plateful Café’s income strategy Overseeing activity on the online shop and selling points e.g. markets, local shops, event Essential Skills: Experience of management role in hospitality industry Experience of setting up a community Cafe Strong track record of relationship building and networking with businesses Experience working to KPIs Successful leadership and operations in a professional capacity Shared commitment for creating empowering, proactive solutions to local challenges People-centred approach with strong communication and team working skills Understanding and acceptance of the legal duties, responsibilities and liabilities of trusteeship Desirable Skills: Lived experience of being a refugee Project coordination experience Network building in South-East London
What will you be doing? Supporting the Founder in researching, identifying and developing new models to grow food sales at the cafe, and achieve Plateful Café’s mission Liaise with relevant staff to champion an effective growth plan, and ensure that plan is aligned with the mission to support more refugees into work Ensure Plateful Café’s customer service is of the highest standards Support the Founder in the production and implementation of the business plan, growing both the markets and the e-commerce and cafe Support the Founder to implement a marketing plan Represent Plateful Café at social events Requirements: A passion for improving the lives of refugees and asylum seeker Experience and understanding of growing an e-commerce business and/or knowledge of cafe retail Previous experience in business development and sales Previous experience in customer services Being a proactive self-starter with dedication and drive to upskill in order to support the charity Desirable: Knowledge/experience of telemarketing and call centres Experience using CRM systems Previous experience in Marketing Knowledge of the food and café industry Lived experience of being a refugee and/or experience working with refugee
