As a Volunteer Donor Relationship Co-ordinator, you will play a crucial role in forming and maintaining relationships with our donors, ensuring they feel valued and appreciated, whilst forming & implementing a strategy to keep them donating. This role would suit someone who is confident, enthusiastic about building strong connections, and passionate about the welfare of refugees & asylum seekers.

Key responsibilities

  • Identify and approach local high net worth individuals/businesses to approach for a regular donation
  • Develop a donor relationship strategy aimed at maximising engagement and satisfaction.
  • Personally reach out to existing donors to thank them for their contributions (& send seasonal cards/other personalised messages to maintain positive relationships).
  • Build relationships by engaging with donors via phone calls and emails to understand their motivations for donating and gather feedback used to improve our efforts.
  • Encourage previous donors to continue their support.
  • Keep detailed and accurate records of all our donor interactions to ensure we have up-to-date information on our supporters.
  • Create and distribute surveys to gain insights into our donors’ needs and expectations.
  • Further down the line, host webinars or live Q&A sessions to answer donor questions and provide updates on our work.


  • Strong communication abilities
  • Proficiency with google docs/sheets
  • Excellent organisational skills
  • A confident individual who is comfortable engaging with a diverse range of people
  • Pro-active approach and work with minimum supervision
  • Can commit a minimum of 2 hours per week
Job Category: Communications
Job Type: volunteer
Job Location: Remote

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