Events Assistant
We are looking for someone who can help us organise monthly community dinners featuring three course meals from around the globe to enable the charity to engage with and attract donors. To help with running the dinner on the day with tasks including welcoming the guests, serving food and drinks, take payments, setting up and clearing, etc. Someone who can work as part of a team to plan and organise other events and fundraisers throughout the year, for example refugee week. Assist with applying for funds for events including securing raffle prizes, donations of ingredients, material needed, musicians and entertainment, etc. To also work with the marketing team, providing details of upcoming events for promotion; take pictures and quotes at the event. Main duties will include: Prior experience of events planning and organisation A passion and keenness to engage in community-based work to support refugees and serve the local community Good organisation skills including: effective time management, punctuality and delegation of tasks. A flexible and proactive attitude to working Good responsiveness to emails/ text/ whatsapp Practical skills to help prepare and set-up the café for events Able to work well in a team and communicate effectively with the rest of the staff and visitors of the cafe A willingness to learn new skills Desirable: Prior experience working with refugees, people seeking asylum or other vulnerable groups Prior experience of involvement in charity fundraising events
Enterprise Trustee
Work closely with the Founder and Cafe Manager to lead the operations team involved with opening the café. Action planning, piloting and market research Customer development Developing networks in the hospitality sector to provide opportunities for Plateful Café clients to seek experience and positions after the training programme Plan opportunities to diversify and capacity build Plateful Café’s income strategy Overseeing activity on the online shop and selling points e.g. markets, local shops, event Essential Skills: Experience of management role in hospitality industry Experience of setting up a community Cafe Strong track record of relationship building and networking with businesses Experience working to KPIs Successful leadership and operations in a professional capacity Shared commitment for creating empowering, proactive solutions to local challenges People-centred approach with strong communication and team working skills Understanding and acceptance of the legal duties, responsibilities and liabilities of trusteeship Desirable Skills: Lived experience of being a refugee Project coordination experience Network building in South-East London
Business Development Trustee
What will you be doing? Supporting the Founder in researching, identifying and developing new models to grow food sales at the cafe, and achieve Plateful Café’s mission Liaise with relevant staff to champion an effective growth plan, and ensure that plan is aligned with the mission to support more refugees into work Ensure Plateful Café’s customer service is of the highest standards Support the Founder in the production and implementation of the business plan, growing both the markets and the e-commerce and cafe Support the Founder to implement a marketing plan Represent Plateful Café at social events Requirements: A passion for improving the lives of refugees and asylum seeker Experience and understanding of growing an e-commerce business and/or knowledge of cafe retail Previous experience in business development and sales Previous experience in customer services Being a proactive self-starter with dedication and drive to upskill in order to support the charity Desirable: Knowledge/experience of telemarketing and call centres Experience using CRM systems Previous experience in Marketing Knowledge of the food and café industry Lived experience of being a refugee and/or experience working with refugee
Volunteer Donor Relationship Co-ordinator
As a Volunteer Donor Relationship Co-ordinator, you will play a crucial role in forming and maintaining relationships with our donors, ensuring they feel valued and appreciated, whilst forming & implementing a strategy to keep them donating. This role would suit someone who is confident, enthusiastic about building strong connections, and passionate about the welfare of refugees & asylum seekers. Key responsibilities Identify and approach local high net worth individuals/businesses to approach for a regular donation Develop a donor relationship strategy aimed at maximising engagement and satisfaction. Personally reach out to existing donors to thank them for their contributions (& send seasonal cards/other personalised messages to maintain positive relationships). Build relationships by engaging with donors via phone calls and emails to understand their motivations for donating and gather feedback used to improve our efforts. Encourage previous donors to continue their support. Keep detailed and accurate records of all our donor interactions to ensure we have up-to-date information on our supporters. Create and distribute surveys to gain insights into our donors’ needs and expectations. Further down the line, host webinars or live Q&A sessions to answer donor questions and provide updates on our work. Requirements: Strong communication abilities Proficiency with google docs/sheets Excellent organisational skills A confident individual who is comfortable engaging with a diverse range of people Pro-active approach and work with minimum supervision Can commit a minimum of 2 hours per week
Social Media Officer and Blogger
We are looking for someone to assist us to share information and updates through our communications and social media content, to help us fundraise and grow. What will you be doing? Leading on one of our social media channels (currently Facebook, Instagram, Twitter or LinkedIn) Producing occasional blog posts (minimum one per quarter except LinkedIn lead who will do one per month) on topics related to Plateful Café including research and interviews. Recording social media analytics on a weekly basis Identifying potential content and opportunities Adding ideas to the content planner Postings and scheduling content Attendance at team catch-ups virtually/phone Ad-hoc attendance at events and markets Other duties in line with the role description Requirements: Excellent communication skills in fluent English Has 3+ years experience of social media, copywriting, journalism, blog content creation, interviewing or similar skills (this does not have to include published work)lls and experience as a Social Media Officer and Blogger? We are looking for a new volunteer to help us at Plateful Cafe. Able to create interesting and engaging content Good computer skills Good time management skills Engaging and friendly Good team player Desirable: Basic digital photography and editing skills An interest in supporting refugees and contributing to the work of Plateful Cafe Experience of working with refugees, people seeking asylum, vulnerable groups or lived experience Lives in London with ability to attend events and markets
Press Volunteer
We are looking for a dedicated and well-organised press volunteer who can assist our team with various communication tasks! Main duties will include: Publishing news and reports about developments at Plateful Cafe, which is due to open in May Announcing and promoting events organised by our team through local press, radio, Lewisham Council and other organisations Writing stories for the website, funding applications and reports Creating content for our social media accounts Requirements: A good writer and storyteller Contacts with the press Prior experience in communication Job Type: Part Time, Volunteer Job Location: London/Remote